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Website Username wrong or double registered?

Discussion in 'Technical Support' started by Mistri, Dec 30, 2018.

Website - Username wrong or double registered?
  1. Mistri Network Lead

    XP:
    820,121xp
    Greetings!

    If you've changed your Minecraft username and it does not get updated on our website, please do the following:

    1. Log out of the forum.
    2. Log onto play.shotbow.net.
    3. Log back into the forum using your email address.

    NOTE: You must log into a Shotbow server in order for the name change to happen. If you have not logged onto a Shotbow server since your name has changed, please do that now.

    If your username has still not updated on the website, reply on this thread with the following information:
    • Previous username
    • Current username
    If you have re-registered your account provide us your:
    • Previous username
    • Previous website account
    • Current username
    • Current website account
    Remember to read our FAQs about name changing as well!

    Keep in mind not to post your e-mail address, password or any login details here. We will never ask for your password!

    Posts will be deleted once they're resolved. Thank you for your patience!

  2. Mistri Network Lead

    XP:
    820,121xp
    Resolved. You should be locked out of this account now, please log into Minecraft in-game and do /changeemail <new email> to log into your new forum account.

    We don't combine forum accounts, sorry.

    Fixed, sorry for the issues.

    Fixed, sorry for the issues.

    Should be fixed now.

    Can you elaborate? What's your current username?

    Fixed

    We can't switch profiles for you, sorry

    Fixed, sorry about that

    Done

    I've now separated your account and fixed it. Future purchases should go to AkatsukiSan. However, I don't see a 20K purchase for Enchanter. I see 3 purchases, all of them 4 months ago. 2000XP, 2000XP, and 500XP. Which of those did you NOT receive?

    Fixed

    Fixed

    Fixed

    Fixed

    Done

    You're on the wrong account, somehow. Please log out and do /changeemail <new email> in game.

    Fixed

    Fixed

    Fixed

    Fixed

    Done

    Done

    Done

    This account doesn't have the name "Wincing". I've updated it to jszn. We don't do forum account transfers.

    Done

    Done

    Done

    Fixed

    We do not do rank transfers, sorry.

    Fixed! Nice name

    Sorry about this, I have fixed your issue. To compensate, I have refunded your double purchase and granted you Scout for life.

    Seems like your ban was lifted through the Ban Appeals forum.

    Done!

    Fixed, sorry for the delay

    You made purchases on your old account, which used to be called Ztich95, and is now called WeepingAngel1995. I assume you no longer have access to this Minecraft account. However, we cannot do data transfers (of ranks, XP, etc) to new accounts, so the forum account will remain tied to WeepingAngel1995. Unfortunately, there's not much we can do if you lost access to your old account.

    I can't, but you can do /changeemail <new email> in the Shotbow lobby to change the email associated with your account.

    Done

    Unfortunately we don't do rank/balance transfers, sorry about that. This account will remain connected to your old hacked account. If you'd like to transfer your Obsidian to a Platinum account, you can as long as you have proof of purchase. Feel free to use the "Contact Us" form below if you'd like to do that.

    I have updated the name associated with this account. Please try now.

    Done

    Done

    Done, np :)

    Fixed! Nice OG :)

    Should be fixed now, sorry about that!

    Unfortunately we can't do data transfers, sorry about that! You'll have to start from scratch on your new account.

    Done

    Done

    Fixed

    Done

    These are 2 separate accounts, sorry.

    Done

    Done

    Done

    Fixed

    Name updated to Kirliiii_783

    Hi there, we don't do data transfers or premium transfers, so you'll have to start from scratch on your new account unless you can get access to your old one.

    Fixed

    Fixed
    MisterJasper, Vollkornschaf and Sens like this.
  3. Mistri Network Lead

    XP:
    820,121xp
    Fixed

    Fixed

    Fixed

    We don't do account data transfers, sorry

    Fixed

    Fixed!

    Fixed!

    Fixed!

    These 2 accounts are not linked; you got a new account.

    Fixed!

    Fixed!

    Fixed!

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