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No Prefix Sub Purchase Issue

Discussion in 'Technical Support' started by TheEquinox, May 26, 2019.

No Prefix - Sub Purchase Issue
  1. TheEquinox Gold

    XP:
    32,853xp
    My IGN is Equinoxs. I've purchased 3 months of sub now and still don't have a silver rank.

  2. Murgatron Network Lead

    XP:
    6,004,123,897xp
    Hi there,

    I can only see 2 subscriber payments against your account - one for the 22nd of March and April.

    Can you please confirm your payment information for your May payment?
  3. TheEquinox Gold

    XP:
    32,853xp
  4. TheEquinox Gold

    XP:
    32,853xp
    [IMG]
    https://imgur.com/a/tTB5KGF
    https://imgur.com/a/Li4xpVW
    [IMG]
    [IMG]

    I also lost my sub status earlier today. I think the payment should've gone through since it deducted my balance.

    Edit: I actually didn't lose sub. Just didn't see it cause I was in hub at the time.
    Edit 2: I don't have sub in the hub, can't join minez private or pve, have no pets or sub perks, but when I'm on minez I have (sub) next to my name.
  5. TheEquinox Gold

    XP:
    32,853xp
  6. Mistri Community Manager, PR Lead

    XP:
    640,738xp
    Hey there, seems you have Gold now. Was this resolved or did you just purchase Gold?

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