Premium I want to fix my premium rank bug

[COLOR=var(--text-normal)]mcid:_Reqto Im playing shotbow since old time, at that time there was duration on rank. However, when I asked my friend he said "we dont have duration on S anymore." so I tried join pve server but it didnt work. my friend said maybe you can fix it if you ask to shotbow stuff. Can I fix this? or it was my friend's misunderstanding?[/COLOR]

https://gyazo.com/8d48299e957d168cd2a12a99619701cb